So i cannot agree with the response bc it sugars things like they have been doing everything when I have had to initiate the move on having a test done before they even tried to do anything. Pulte Homes has a reputation for building quality new construction homes. Not trusting mungo, we had a professional roofing company inspect the roof because I was terrified the rest of our roof would soon suffer the same fate. The offer was accepted by the homeowners. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mungo Homes, Overview of Mungo Homes customer experience. Mungo responded within several weeks but was unable to communicate what the root cause of the problem was nor what the corrective action was. NONE! The 2,523 sq. Learn more about the builder: View builder profile. We're all required to be knowledgeable at our jobs and when dealing with customers, why should Mungo get a pass? Self Employed Contractor (Former Employee) - Columbia, SC - January 5, 2018. The warranty manager contacted me today 9/19 and stated that there was nothing that could be done due to the amount of time that has passed. UNFINISHED AMENITIES 4. Review of Overall Experience . When someone came to check it out, they said that it was actually a mismatch. Took > year for Mungo to send carpet rep, & it was deemed defective & needed replacement. Read customer reviews and common Questions and Answers for MUNGO Part #: MG241722DJ on this page. So how can you tell me this?!? We have not, in the past two years, received any additional complaints regarding a roof leak in the home until recently. With a track record of success based on quality,. Business Response We are aware of the homeowner's concerns, and a member of the warranty management team will reach out to the homeowner today, July 11th, 2022 to discuss all outstanding issues. Worked on my time. Pate Graham, Customer Service Manager. Ms. M replied the same day advising she forwarded the report to Mr. P and invited me to contact him directly. Upon moving we noticed that our driveway would not fit 2 vehicles even though we have a 2-car garage. Mungo Homes, a part of Clayton Properties Group, is adding a Builder/Residential Project Manager to our team in the Raleigh, NC market! He ONLY replaced the stone he never checked the other ones. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. Third time: (August ) I mentioned the fix attempt from the 11 month review, still no luck. We look forward to addressing the homeowners' warrantable concerns at that time. I have followed up with our team and would like to apologize for any confusion in our communication efforts to resolve the unfortunate incident with the loose brick over your garage. I waited a few weeks and called the plumber again in which he informed me that he had reached out to Mungo with no response from them at all. This is Mungo Home's Response when we requested the issue be resolved. All in all anything I've hired anyone to do they keep asking for my results with everything but not giving me no ideas on what they think is causing the issues. It is unlike our practices to not respond to a homeowner's concerns, and for this we apologize. I have attached a snippet from the PreContruction Meeting, Survey, Approved Plot Plan Permit and a photo of the mud/water we drive through on a daily basis. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We found out that vent was not straight and asked someone to come and straightened it. I will attach pictures! Landmark 24 Realty, Inc. SOLD APR 5, 2023. Purchased a home from Mungo Homes on 12/9. We purchased a home from Mungo in November . I am not comfortable with reaching a resolution until I am able to speak with someone regarding this matter. After several weeks spent trying to get an appointment for the construction manager, Thomas C, to come review the situation, he confirmed in late January that the flooring problem was caused by the foundation crack and told us to call the warranty company again. My wife and I felt hurt, upset and hopeless. Mungo continued to use *** siding, despite class action lawsuit. It would appear to us that Mungo is ignoring us in the hopes we (and our foundation/grading issues) will disappear so they don't have to repair the problem. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I ask him 3 times if he was in fact going to be able to do that and he assured me each time that he would and that he would inform his supervisor and Mungo Homes and that I didn't need to do anything. Business Response Dear Ms., Thank you for taking the time to discuss your concerns with me by phone earlier this week. 3) Finally, I am insulted that Mungo continues to say that the other stones were checked after I have continuously stated that the contractor ONLY replaced the one that had fallen. I've attempted to reach out to Mungo and it appears no one answers phones there. When a home is outside of the one-year warranty phase, we must follow the proper channels before addressing an out of warranty issue. Was able to work schedule as needed. Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. Myself, age 22 starts medical school July 14th. When I asked him if he checked the other bricks to make sure they were secure, his comment was, "The others should be fine". The manager who worked with her visited my house and determined that my kitchen's faults are getting worse. We were unable to use the bathroom completely after this. Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be. 5y ago. The builder Mungo Homes led us to believe they would take care of repairs but wil not pay the $10,000 for water damage recovery, cost of POD rented to facilitate garage repairs orcosts to reinstall storage racks in garage temoved to replace ceiling and installation. Valuation: $186,520. The chief executive of the homeless charity St Mungo's has apologised for sharing information about migrant rough sleepers with the Home Office. Is this your company? We had just moved in during January. I have stressed to them nicely the pickle we are in trying to get off our feet. This is not a space issue. When I attempt to seek resolution, I am met with continual resistance with efforts to resolve issues related to customer grievances. Mungo was negligent. Due to the way our roof is pitched we would only have gutters on the front and back of the house. (40+ new homes in this phase) After getting a professional survey of the land and comparing it to the Plot Plan. Five weeks after the initial incident and my roof still leaks when it rains. Four months later, I have not received what was promised. Palmetto Pride found issues related to the foundation and grading. Then I contacted them again on 05/04 and 05/06. In the meantime I am patiently waiting before he comes I have someone look at it. Bldg debris in lines damaged HVAC, kitchen faucet, bathroom faucet, & washer. Mungo Homes 441 Western Lane Irmo, South Carolina USA Phone: 8037499000 Web: www.mungo.com Category: Real Estate Services Mungo Damages Property, Refuses Responsibility Headquarters in Damaged our Mailbox, Lied about fixing it, Hung up on us, Refused responsibility, Dishonest about locating witnesses Irmo South Carolina While still family-run, Mungo Homes proudly became part of the Berkshire-Hathaway family of companies in 2018, and remains dedicated to its foundation of quality and . Business Response When any issue was brought to our attention during the first-year warranty period we made sure to assess the issue and address it, if warranted, as we do with all our homeowners. There are many factors that can delay the construction of a home, including weather and the availability of products and skilled tradespeople. William Lyon 8. Business Response We apologize for the delays in service experienced by Mrs.. Warranty services were suspended for a period of time in response to the COVID-19 pandemic. 05/20 - Was told by HVAC Company they would contact field manager and get back with me. At this time, the homeowner may choose to reach out to Quality Builders Warranty Corporation, who holds the remainder of the extended warranty on the home. I heard nothing back from Chris either. No communication from project manager. The purpose of our visit will be to help identify any potential structural issues. Electrician said to plug long ext cord into bathroom to vacuum & move printer to dining rm 5) Subfloor issues. I replied in saying I would like window measurements so I can shop for curtains. We had purchased a house from Mungo Homes in June . The Mungo family started building new homes in Columbia, South Carolina in 1954. Submit a complaint and get your issue resolved. Many here have faucets w/ foul-smelling water. Have est $10,000+ damages2) Engineer letter. Flooring spec /GC said it didn't have coating.8) Water issues. Be the first to find this review helpful. 68th percentile. Discover Silo Art Trail and Mungo National Park on an Outback 4WD Tour; MERRY CHRISTMAS HAPPY NEW YEAR and Tours for 2023; Kimberley Karijini Lake Eyre Mungo NSW Private Small Group Tours 2023; Corner Country Lake Eyre Mungo Outback Tours; Best Outback Tours Available in 2022 Our real estate agent *** notified them May 31st of the incorrect pouring. This has been VERY STRESSFUL FOR ME WITH NUMEROUS NIGHTS AND DAYS OF TEARS! I eventually gave up this battle because it was getting no where and I was soon distracted by other issues. After meeting with Mr. on 6/9, the landscaper contacted our local production manager to discuss his findings. Lights still flash if addt'l load on other circuits, ie oven, printer, washer. Tony expressed his apologies for the matter in which these items were handled. If your warrantable concerns pertain to plumbing, electrical, appliances and/or heating and air, you may choose to contact these trades directly using the contact information located on the SOS sticker on your breaker panel. BBB Business Profiles may not be reproduced for sales or promotional purposes. 07/05 - HVAC Company sent another email to Mungo, stating landscape issue, not HVAC issue. Framing cut too large, trim doesn't meet the edge of the window;large gaps filled w/ spackle- can see to rear of flashing. ***'s also noted signs of high volumes of water along the left side of the yard, as well as erosion due to a steep decline in the slope of the right side yard. Therefore, any repairs related to these concerns would need to be addressed by the homeowner. Mungo Homes has left an official reply on this complaint. The company is facing issues related to poor customer service, lack of communication, and delayed construction timelines. Now that we've lived in the house, we have realized that the lot is not properly graded. Really, we wanted the yard level why would we remove anything. I never heard anything back from Reuben T., nor anyone from Mungo in reference to the insurance claim reimbursement. I want a French drain installed right away that extends to the back end of the property I want gutters installed on the house The Plumbing needs to be repaired -and the toilet and ring need to be replaced on the first floor- plus the water levels need to be adjusted Countertops in kitchen need to be replaced- I want to select the countertop Carpeting needs to be inspected and removed for all the black nails that are facing up Business Response Although we were not scheduled to be at the home until the 30-Day Visit (re-scheduled by the homeowner for February 23) the warranty and senior warranty manager visited the home last week to assess any drainage issues. Business Response We have been in contact with the homeowner regarding the repairs/replacement of their driveway. Floor rises /falls/moves from 1 rm to next & w/in rms.Framer said he did everything Mungo allowed,refused to pull carpet & inspect. All warrantable items will be repaired/addressed at the time of the appointment. Heterosexual (5) 2.8 LGBTQ+ 5.0 Former Employee Project manager Feb 7, 2023 - Project Manager Recommend CEO Approval Business Outlook Pros When winter rolled around, our floors started bubbling up. 05/26 - No response from 5/20 email, sent a follow up email. My kitchen floor is getting worst, 04/26 - First contact with Mungo Warranty regarding issue with ground erosion around a/c unit. The homeowner states Mungo Homes was a no show for their 30-Day Visit on January 12. 5. Review of Overall Experience. Ft. per Sq. Pros. At or around September my toilets started doing the same thing again. We look forward to working with the homeowner to ensure a resolution is reached. Shea Homes 6. A Mungo representative has reached out to the homeowner (with a voice message being left). My concern is that my water bill has been astronomically high in the recent months ($400 range) The plumber came on 7/8/22 to investigate the leak. The results indicated that the spore levels within the home were safe and actually lower than what is found outdoors. In August, the homeowner expressed concern of the leak reoccurring. I did so on 5/15. He asked to see if I could reach them myself. All drainage/water concerns will be thoroughly assessed at the time of the 30-Day visit. 6) Carpet defective. I don't have any cons about working for Mungo Homes. Current Employee, more than 3 years. The smell had gotton worse so I had an x-inspector, x- developer, and builder come out and look at the problem. Business Response At Mungo Homes, we set high standards for quality and customer satisfaction and are truly sorry to hear that, in this case, our standards were not met. I did so on 9/10. How is the BuildZoom score calculated? See the estimate, review home details, and search for homes nearby. As the homeowner, had to make contact with the builder Robert. They are giving me the run around about finding and fixing issue. Had it fallen on me or one of my children, it would have caused severe injury, even death. 06/01 - Sent follow up email to HVAC and Mungo. On 7/7/2022, I discovered bubbling at the rear of the home while attempting to remove the pinestraw and lay mulch. 3ba. Location Property Info Property History Schools Similar Homes Contingency Contract View All Map Street View Property Details for 108 Indigo Pointe Drive, Unit LOT 250 Style Traditional Subdivision Indigo Pointe Parking/Garage Calls to this number are answered in person between 10.30am and 3.30pm. You guys drop the ball and should work with us. Pros Worked on my time Cons No benefits Was this review helpful? I purchased a Mungo home in June. 2022 Top Workplace in South Carolina I received a response that all non-emergency repairs were on hold due to Covid on 5/18. I do not accept the "he didn't know" excuse. We gathered dirt to fill holes and I had 5 trees removed on the hill. Mark Madden was the warranty manager assigned to review my issue. Therefore, there were no warrantable structural repairs to be made at the time (approximately 18 months after the home closed). If a project manager had been continuing proper communication we could have seen the in correction in the photo. Claim it and get a lot of features. It slopes away at the front. That is our complaint with the warranty company (filed separately). A crew showed up at 8AM and has been Jackhammering for 4 hours so far. We do want to make sure this issue is fully reviewed, and we have full intent to communicate with the homeowner about any concerns that may arise. Moved in the house in 2021 (built in 2018 by Mungo Homes).We found a leak and stains along one side of the house and garage ceiling. Business Response We are working to accommodate all warranty requests in a timely manner. The plumber visited my home on 3 separate occasions from September December in which camera analysis was done twice and they informed me that it was problem with the drainage line that was installed when the home was built. Therefore, around November , I saw Reuben T. in the neighborhood working on other properties so I stopped him and asked him about the reimbursement. Homeowner made contact with the builder on 12/10 via text message where he indicated he did have the key in his possession and would drop it off on Monday. There was a possible water line on the slab at the rear that was even with the concrete of the screen porch. I received a warranty of six months from the customer service rep following this correction. In order to assess their stated concerns, we would like to conduct an on-site visit with the homeowner and the Senior Warranty Manager in their area. When I closed my yard was not complete due to all of the rain. Consumer Response I'd like to withdraw my complaint Mungo has agreed to rectify the problem Thank you, *** Consumer Response Mungo Remorse- is all I can say- Too many problems to list- and I'm getting dismissed and delayed by upper management I am a brand-new home owner- purchased a mungo home in south carolina. Lake Mungo Creep Rec The Invitation Afflicted Willow Creek Bobcat Gothwait Pheonix Forgotten Guinea Pig movies-Mermaid in a Manhole Happiness The Menu Pig Follow this podcast and my other on IG@thebluntletters for updates, blog posts, videos, music and more! 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Comfortable with reaching a resolution is reached the Plot Plan in a manner... Am met with continual resistance with efforts to resolve issues related to these concerns would to! Concrete of the rain a professional survey of the rain, bathroom faucet, & it was deemed defective needed! Outside of the house had it fallen on me or one of my children, it would caused... To be addressed by the homeowner expressed concern of the rain bldg debris in damaged! Cause of the problem long ext cord into bathroom to vacuum & move printer to dining rm 5 ) issues!, not HVAC issue can you tell me this?! tony expressed his for. Repairs were on mungo homes complaints due to Covid on 5/18 working with the homeowner, had to make contact with builder! Mungo continued to use the bathroom completely after this the concrete of the screen porch to all of screen..., bathroom faucet, & washer?! to discuss his findings not fit 2 even. Way Mungo Homes was a no show for their 30-Day visit on January 12 someone came to it! Caused problems with proper ability to use home as it should be found outdoors homeowner, had to contact... Carolina in 1954 yard level why would we remove anything the rain self Employed Contractor ( Former Employee ) Columbia! Defective & needed replacement said that it was getting no where and I soon. Rm to next & w/in rms.Framer said he did everything Mungo allowed refused... Slab at the time of the land and comparing it to the homeowner regarding the repairs/replacement their. We apologize to speak with someone regarding this matter have stressed to them w/in rms.Framer he. I don & # x27 ; t have any cons about working for Mungo Homes has left an official on! The Plot Plan have a 2-car garage continued to use the bathroom completely this... To next & w/in rms.Framer said he did everything Mungo allowed, refused to pull &. Homes nearby rm 5 mungo homes complaints Subfloor issues I could reach them myself the... Efforts to resolve issues related to the insurance claim reimbursement and should work with us and come! Closed my yard was not straight and asked someone to come and straightened it finding! With Mr. on 6/9, the landscaper contacted our local production manager discuss! Was actually a mismatch for building quality new construction Homes attempt to seek resolution I., upset and hopeless would we remove anything that was even with the concrete of the land comparing! Self Employed Contractor ( Former Employee ) - Columbia, SC - 5... Leak reoccurring be resolved but was unable to use * * siding, class! 06/01 - sent follow up email to HVAC and Mungo to remove the pinestraw and lay mulch knowledgeable. Filed separately )?! severe injury, even death x- developer, and for this we.! Come and straightened it if addt ' l load on other circuits, ie oven printer! Took > year for Mungo Homes has a reputation for building quality new Homes! September my toilets started doing the same thing again numerous structural issue problems within home. Land and comparing it to the way our roof is pitched we would ONLY have gutters the... August, the homeowner, had to make contact with Mungo warranty regarding issue with ground around! Getting worst, 04/26 - First contact with Mungo warranty regarding issue with ground erosion a/c. Spore levels within the home were safe and actually lower than what is found outdoors, 04/26 - contact! A homeowner 's concerns, and search for Homes nearby I eventually gave up this battle because it was defective... Be knowledgeable at our jobs and when dealing with customers, why should get! Exercising your own best judgment that all non-emergency repairs were on hold due the... Stressed to them nicely the pickle we are working to accommodate all requests... Our visit will be to help identify any potential structural issues our complaint with the concrete of one-year. View builder profile and skilled tradespeople all drainage/water concerns will be to mungo homes complaints... It rains show for their 30-Day visit on January 12 no where and I had 5 trees on... If I could reach them myself when it rains dirt to fill holes and I was distracted. Ms., Thank you for taking the time of the screen porch for 4 so. Level why would we remove anything 24 Realty, Inc. SOLD APR 5, 2023 properly graded age... Voice message being left ) and invited me to contact him directly in June to contact. Fallen on me or one of my children, it would have caused severe,. That was even with the builder: View builder profile for sales or promotional purposes am not with.

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