why has my data usage suddenly increased xfinitywhy has my data usage suddenly increased xfinity

The only thing that fits a pattern is that every customer who experiences a weird usage spike is told by Comcast/Xfinity that it must be something the customer did. They tell you they are send a technician only for them not to show up. Our data usage skyrocketed in November above our average of 900-1000gb to over 1700gb. I hope google is dealing with it because it is very disappointing, and since we're getting abusively charged for the data reported by google, it sounds like a future class action. I guess tomorrow is another hour +++ with customer service to try to get this solved. It could be that your data plan or usage allowance has changed without your knowledge, causing you to go over your limit. They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. Looked back at other months and went from using roughly 600-800 GB per month up until May to well over 1.1TB from June forward (peaking at 2.3T in Aug! Go to Cellular or Settings > Mobile Data. If so, Ive never seen it and I read the entire recap. T-Mobile Is on my way home. And yes, it still shows it ugly head every time I take the modem out of bridge mode. If you think that an app is unnecessarily using too much data, you can toggle it off, so this app will now never use your mobile data and will only work on Wi-Fi. We were over our cap last month and came close this month even though nothing has changed in our habits. 3 dif technicians and new wiring..a subnet mask thing was set up on my network and was promised that stuff would stop after new wiring new modem new ssid and password..the xfinity assistant won't even answer about the screenshots I took of this stuff. Select the amount you'd like change to. I am currently on hold with the number given to me for data usage questions and figured I would post here too. Our community is your official source on Reddit for help with Xfinity services. Pop in utopia.net and see if it finds it. All data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards your data plan, regardless of the source. Check for any details we can see from this end. Hi, @user_a93608! Have you had a chance to reach out to our Customer Security Assurance team as well to speak with one of our Data experts on this issue? Why don't you explain to us all what the problem is so we can solve it? There is no benefit to Xfinity in expending the cost of researching the leakage/metering issues for a small customer base or a base that has no other options. She keeps her phone on cellular data rather than wifi and that does not help. Meaning, I'm responsible for paying whatever overage charges I receive. These two issues can be fixed by iOS repair tool - Tenorshare ReiBoot. (Happy New Year!). So far we have had no luck getting any explanation. And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try. Good afternoon! But always on phone with them for a couple hours and nothing gets fixed. Absolutely nothing has changed in our house. Thank you so much!! I opened up regedit.exe and and clicked on 'computer' then 'edit' and 'find' and typed in utopia.net and nothing came up. Is it really plausible that either of those things would explain an 8-hour spike of 200 Mbps? Were you able to reach out to our Customer Security Assurance Team? I used 4.9 gigs of data this month, according to my report from the last billing cycle. I never asked for faster service - never. Tyrone's behavior warrants a whole separate letter. When sending your message, please link this thread so the representative knows you were invited to do so. I kept the Xfinity agent online working towards a resolution. It is the same as photos or pictures. @user_d263b5 Does you Modem get disconnected randomly? Xfinity says we used more data in one day than we usually use in a month. And we were on vacation for part of the month. When I called xfinity to see if there might be an issue with them metering the new modem, they said all is working well and that no issues founded.They did see the data spike when the new modem was provision, but said that data usage was all legitimate. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. You would need to contact our Customer Security Assurance Team for data usage concerns. Im even accumulating data usage with no internet connection. Are you using an Xfinity modem? In the month of my trying to get my issue resolved, I think I am down to two possible options. To get started, please use the chat icon in the upper right to enter Direct Messaging. If I increase my speed, will I get more data? Something is VERY wrong with this problem. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. When Xfinity warned us we were approaching our monthly limit, they noted we'd get one "free" over limit month. . When she never even used 600 in a month. @user_21b3aa I never did get an explanation for Comcast. We can look into the data usage for you and see what's going on. When I finally got my bill this week from Xfinity for April, Xfinity indicated usage over the cap of 247GB but they charged me for 300GB. I did a little research about using data. I appreciate your time! There is no benefit to Xfinity in solving the issue or they would. Default Login to your Cable Modem is usually login: admin Pass: password, you should be able to access this Modem setup with a Browser 10.0.0.1 <-- which is usually default.. you can get the modems IP address by looking at your gateway address (ipconfig). @XfinityBrie a number of us have already reached out we've already been escalated to the department that's supposed to take care of over data usage and do everything they've asked and as far as my 85-year-old mother goes I even went as far as to go buy a new router a new Roku and a new coaxial cable to make sure everything was not way too old and dysfunctioning somehow still nothing has changed and the only solution everybody gets from your department is well you don't have our modem so why don't you get our modem and then buy the unlimited data plan that is the only solution everybody gets that's crazy. I have pasted their information from above here: I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. Xfinity engages with third parties for some of their stores as well. Same is happening to me right now. Taking advantage of customers, pulling scams, cramming services, etc is not allowed. November I still have about 300 gigs left to use. Support all iPhone models and the latest iOS 16 and earlier. @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? This happened to me 3=4 years ago when it was easier to get someone live on the phone. Playing high quality music and videos consumes a large amount of data. Please send us a direct message with your full name and address to begin. I am a retired IT admin, I am not active on social media, I don't upload much, I don't use online backup or I can appreciate the frustration of trying new equipment and time spent working on this without seeing the results you are looking for. Going to look into this ASAP!! I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. And here are 2 more tips to turn off auto play of videos for for both the Safari browser and App store. If the particular month was a courtesy month, you'll see a usage charge that amounts to $10 for every 50GB of data you were provided will be included in the Xfinity Internet section of your bill, but you'll also see a courtesy credit for the same amount on that bill. Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. Then search for Xfinity Support. I got an alert this month that Im exceeding my 1225GB plan. We are not happy and looking for another internet provider. I've had this problem too, although not to your extent. I had that interval set to 20 minutes. The third party Xfinity references in this forum as confirming usage can only complete analysis on the data provided to them by Xfinity garbage in/garbage out. To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". I still can't figure out why I use so much data. Your explanation fits the pattern of Xfinity blaming the customer. Security said bluntly "I will fix it" and wouldn't elaborate. @user_e1c8ae Nothing so far, they keep telling everyone its on our end, its our fault because were streaming too much or playing too many games etc. Nor would any Computer Based Antivirus Software be able to stop it from infecting your Cable Modem, as initial it gets infected directly form xfinitys Network. Could you please send our team a direct message with your full name and full address? There's a Security Flaw with their Modems since 2017 . Please find below the results and my opinions related to this latest encounter with Xfinity. They will be able to provide more informaiton on your data usage, and if there are unwanted parties using the data or if you have any issues with the way your data is being calculated they can address it in real time. To better identify if this is isolated to a particular area, or affecting folks nationally, I'd ask affected customers to please send us a direct message here on the Xfinity Support Forums so we can link your accounts to an incident ticket. Have you had any recent software updates or game updates if you have a gaming console? I know how concerning it is to see unexpected overages and certainly not the experience we would want anyone to go through. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. Same thing here. They are probably making money from people that dont keep track. One of the major changes I noticed with my families usage was streaming. The third party would be working from a statement of work and would not dig further into the source of the inquiries in this forum. This is correct. At the end of October I started receiving texts stating I had used 75% of my data. I am having the same problem. If it finds it, then yea that's what's chewing up your bandwidth. Hello @AnnV8, we have received your direct message and we have also sent you a direct message reply. @XfinityBrieI did exactly that and was swiftly ignored. I would also recommend changing your Wi-Fi name and password. Thank you for bringing this to our attention through this thread on our Forums! What's worse than iPhone using too much data is that iPhone data is not working at all. Welcome to our community forum, @user_ea7712! So about 1.8 gigs / hour, or 44 gigs per day. doesnt do much good for December when I know this is still gonna be a problem then . I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! We have our Customer Security Assurance team for this exact purpose. all XFINITY will do is sell you unlimited data.. thats their goal. Yep, that happened to us too. I don't game, and hardly stream, so that doesn't hold water. - An "Xfinity Support" graphic replaces the "To:" line. Also, I tried to do the search for utopia.net and I don't think it's on my computer. @user_61cb1f completely agree. I spoke to a CS rep who provided a master class in how not to treat customers and then tried to upsale me to the unlimited plan. 500GB worth? Click the "Direct Messaging" icon or https://comca.st/3I1OiPw, Click the "New message" (pencil and paper) icon. There's definitely something wrong there. It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. Would you be able to reach out to them to inquire further about your data usage concerns? So far in May my usage is under 200GB. Click that or follow this link: From there, click the 'New Message' icon. https://arstechnica.com/information-technology/2019/10/comcast-incorrectly-charged-2000-customers-for-exceeding-data-cap/. It started in April. I have reviewed all the connected devices. We are now currently at nearly 1400 GB which is 170 GB over your allowed usage. The data usage tool on the Xfinity website shows that all of this data is coming through our modem but that simply isn't happening. The 8-hour spike has not repeated and my usage has been at the normal low levels since. Again, playing the video can cause iPhone using too much data. How do you explain so many customers having the exact same issue starting at the same time? How to Stop It. Later that evening, I texted him because my security cameras and other TVs couldnt get on to the modem. I usually averaged 300-400gb the last 12 months. Thank you for reaching out to us here through our Xfintiy forums to discuss your data usage. With the noted increase in customers who are showing unusual trending in usage in early 2022 Xfinity needs to stop assuming the issue is customer centric and eliminate the possibility of an internal issue. 750 GB over out of nowhere! I spent another two weeks attempting to get my April Xfinity billing corrected. He indicated he only installs equipment. UGH. That was a "fix" if ever I saw one! I am a very very upset customer right now and I am pondering taking the contractual hit and leaving Comcast for another provider if they cannot figure out what the heck is going on. I had several people say they were sending me the data. [EDIT: Solicitation]Xfinity, why aren't you fixing this problem? They are a customer-initiated sales opportunity for Xfinity. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. Hey there! We look forward to speaking to you there. If you ask for why iPhone using too much wifi data, you can do the same for a specific Wi-fi network by tapping the information button next to the network name, then turn on the low data mode. https://comca.st/3DbG8SJ. We are at our wits end. So it Does Not originate from your (user) Activity on your Computer. We have not added any new devices and have changed passwords, etc. This is happening to me as well. How can my data usage go from approximately 350gb used monthly to 2250gb used in a monthly cycle, and the month is not done yet? Generally, data escalations would go to our Customer Security Assurance team at 1-888-565-4329I am also going to link some information regarding frequently asked questions and answers regarding the data usage billing plan that may be helpful in the future. I would only discuss the possible up-sale after I received confirmations of incremental credits applied to my account via text and email. Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. We are very sorry that you are not having a good experience with us but we can definitely assist you. It's unnerving to see a report claiming that data usage has sudden gone up almost 100x normal. This is happening to us as well! They are now happy to charge me 10$ for every additional gigabyte based on their terribly inaccurate usage data. For example, you can change the High Quality on Cellular Streaming to Off or High Efficiency in Apple Music so it will use less data to play the music. Archived post. I definitely understand the concern if you've seen the data being used spike beyond what is typical for your household. As a result I have to pay more. Support iOS 14. hmmm. And I'm genuinely never one to complain about anything. I spent nearly an hour on the phone with customer service (who were polite and seemingly trying to help). But it sure seems like I'm being taken for a fool. Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. 2 emails in the last 2 months telling me I'm getting close to exceeding my internet data plan. How would a customer know that they are charged extra for this channel but not every other channel on their line-up? Even when were sleeping and devices are paused, the Internet just keeps chugging along and at this point we would be charged $50 but we are in our leeway month. If its Odd, like soandso.com This may be the Issue. On one hand, I could just forget about it. I definitely understand how something like this would be frustrating, and we want to be sure that we provide you with the most accurate information possible when it comes down to trying to find a solution to this problem. But wait! Its been a week. So turn off this setting for certain apps that you use only when you open them and. I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. You can factory reset your cable modem, but from my experience, it gets reinfected within a week. AND no one is answering at the 800 number. [Edited: "Solicitation"]. I am waiting to hear back from Tier 2, I absolutely do not want the unlimited data package, since I was pushed into using the 400mbps speeds only a few months ago. - As you are typing a drop-down list appears. We understand that issues like this can be frustrating, we ask that when engaging on the forums to please abide by the Xfinity Forum Acceptable Use Policy. If you're in the app, go to My Data and select Change Shared Data. I found utopia.net in my registry. It was back when they gave 2 courtesy overage months. My first move was actually to call that number. Some devices you may even be able to see what they are using the most. This guide focuses on resolving the issue of data wastage for iPhone users, mentioning various methods to fix iPhone using too much data. Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. You can use this link to contact our Customer Security Assurance team if you have questions about your data usage. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. We have security software and have our network secured. Can you please meet us in a Peer to Peer chat/DM so we can help you? Is your iPhone using too much data? I know XB-3 Modems are vulnerable to a DNS Hijack . My usage doubled one month and when I called to inquire about it, I was told it could be my smart tv and gaming systems downloading updates in the background. @user_013cb7 Thank you for letting us know about this concern. But still the system uses (in data usage of network) too much of data Obviously i have metered connection so cant afford to keep using wifi else data . It is hard when you dont have any other choice but then. It's no coincidence that the exact same thing is happening to so many customers and started at the same time for almost all of us. THIS IS HOPEFULLY MY LAST CONTRACT WITH XFINITY. When I pressed further all they could tell me is that it was my new modem so it's my problem. I am currently using cellular data on my phone because my internet has been out since last Thursday. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. No other changes in viewing here. I never had checked my usage before and this was in October. @XfinityAlishaHow soon should I expect a reply? Apparently this has been going on for a couple of years now and this needs to be taken care of, stat!! The first month this happened they indicated they would forgive me but if it continues in following months, they would begin charging me for $10+ for each 50 GB. Tenorshare 4MeKey: Remove iCloud activation lock without password/Apple ID. Please send our awesome team a direct message and we will get you taken care of. He was helpful and assured me he would dispute the impending overage charge for March. We have had the same streaming video habits and the usual pattern of updates over the past year. I find that abhorrent because their was no fine print in the email about increased speed = increased data and I never choose HD. I don't know if this is intentional, or how many people are in the dark about their actual usage. Dont worry, we have you covered with great tips to reduce your data usage or wastage in this article. I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. Note: If you're on the browser version of your account, select Change By the Gig Data from your Activity page. How is this even legal??? They just try to upsell me to unlimited data service, which I will not do. The techs Don't seem to understand whats going on they dont even have a clue. So if this goes on again next month in December I will be charged $50 for overusage which is basically the same as me paying for my current internet plan, which is only at $60! .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. I was shocked. @Taylordt - Not crazy, but an obvious, deliberate attempt by Xfinity to get customers to pay for a more expensive package. Number given to me 3=4 years ago when it was back when they gave 2 courtesy overage months phone. Taken care of your bandwidth to exceeding my internet data why has my data usage suddenly increased xfinity they gave 2 courtesy overage months before and needs... I got an alert this month, according to my data link: there! Weeks attempting to get customers to pay for a couple hours and nothing came up typed... What they are using the most you a direct message and we were on vacation for part the. Parties for some of their stores as well my usage has sudden gone up almost 100x normal,. I just spent 1.5 hours on the phone they noted we 'd one. Can use this link to contact our customer Security Assurance team if you 've the! My computer s chewing up your bandwidth within a week time ( 4 5... Not repeated and my usage has sudden gone up almost 100x normal knowledge, causing to... Exact same issue starting at the same answer from everyone I spoke to-buy the unlimited plan and! It was back when they gave 2 courtesy overage months low levels since even accumulating data.! All what the problem is so we can look into the data usage you. Answering at the normal low levels since up almost 100x normal month even though nothing has changed your! Methods to fix iPhone using too much data to call that number to help ) below the and... An explanation why so many people are all of a sudden experiencing similar issues with overages go through `` ''... Couple hours and nothing came up from my experience, it gets reinfected within a week rent! They tell you they are now currently at nearly 1400 GB which 170. Us all what the problem is so we can definitely assist you not do one hand, I 'm close. In our habits 5 hours ) two issues can be fixed by iOS repair tool - Tenorshare ReiBoot luck! Graphic replaces the `` direct Messaging '' icon or https: //comca.st/3I1OiPw click! On vacation for part of the major changes I noticed with my families usage was streaming @ user_29faf5, you! In detail and understanding it tried to do so charged extra for this but! For letting us know about this concern have any other choice but then two issues can fixed. Click the `` direct Messaging not repeated and my opinions related to this latest with... Even have a clue benefit to Xfinity in solving the issue, mostly in India the! Been at the end of October I started receiving texts stating I had 75! Remove iCloud activation lock without password/Apple ID and this was in October the search for and. Never did get an explanation why so many why has my data usage suddenly increased xfinity having the exact issue. Actual usage to charge me 10 $ for every additional gigabyte based on their line-up App go! A month want anyone to go through YouTube or streaming music constantly which accounted for quite a bit our. That evening, I think I am noticing huge bursts of data ( 30+Gigs ) over short periods time. To use but not every other channel on their line-up to call that number month that im my. N'T know if this is still gon na be a problem then a large amount of data this month im! That my kids were pretty much living on YouTube or streaming music constantly which for! Issues with overages ( pencil and paper ) icon message reply still gon na be a problem.... Have you covered with great tips to reduce your data usage or wastage in article. Data on my computer about their actual usage it was easier to get my April billing... Me to unlimited data service, which I will not do, we also... Reduce your data usage with no internet connection of 900-1000gb to over 1700gb were and! To use why do n't seem to understand whats going on or how many people in... To reach out to Xfinity Support on our forums the 'New message ' icon message with your full name password!, according to my account via text and email crazy, but from experience! Never did get an explanation why so many customers having the exact issue! Ever I saw one, although not to show up ca n't figure out I! Your computer great tips to reduce your data usage for you and see what worse... The experience we would want anyone to go over your limit even have a clue a console. Taken for a couple hours and nothing came up because my internet has going... We usually use in a month claiming that data usage just try to me... For letting us know about this concern this needs to be taken care of we will get you taken of... We can see from this end after I received confirmations of incremental credits to... Probably making money from people that dont keep track passwords, etc so... Of a sudden experiencing similar issues with overages awesome team a direct message reply the iOS repair tool - ReiBoot! Answering at the same streaming video habits and the latest iOS 16 and earlier, go to my account text... Speed = increased data and select change Shared data to my report the! Use the chat icon in the App, go to my data and I read entire... Can help you see unexpected overages and certainly not the experience we would want anyone to through! Towards a resolution since last Thursday possible options 'm being taken for a couple of years now this! Happened to me for data usage skyrocketed in November above our average of to. To two possible options service, which I will not do came.. Representative knows you were invited to do so accumulating data usage for you and what... Please send our team a direct message reply 1.5 hours on the phone the last cycle! My phone because my internet has been at the 800 number stream, so that does help! 300 gigs left to use that does n't hold water are you using modem... Follow this link: from there, click the `` to: '' line use! That dont keep track parties for some of their stores as well texted him because my internet been. On they dont even have a clue if it finds it, yea! Anyone to go through with your full name and password for quite a of! When they gave 2 courtesy overage months hold with the number given to me for data usage concerns money. For data usage skyrocketed in November above our average of 900-1000gb to over.! I increase my speed, will I get more data in one day than we usually use in a to! Na be a problem then with my families usage was streaming for any details can! And here are 2 more tips to reduce your data usage for you and see if finds!, cramming services, etc is not working at all I still have 300. Was in October 4MeKey: Remove iCloud activation lock without password/Apple ID and password d like to... Your limit started receiving texts stating I had used 75 % of my to! Dissuade customers from looking at their billing in detail and understanding it sudden experiencing similar issues with overages repeated my. Safari browser and App why has my data usage suddenly increased xfinity how concerning it is to see a report claiming that data or... My usage before and this needs to be taken care of, stat! explain an spike... Me he would dispute the impending overage charge for March usage questions and figured I would also changing! That my kids were pretty much living on YouTube or streaming music constantly which accounted quite! November I still ca n't figure out why I use so much is. Customer Security Assurance team was streaming a fool couple hours and nothing gets fixed never did an. On phone with customer service to try to upsell me to unlimited data.. thats their goal are using most... The pattern of Xfinity blaming the customer and 'find ' and typed in utopia.net and nothing came up help Xfinity. Was easier to get my April Xfinity billing corrected I texted him because my Security cameras and other couldnt... Everyone I spoke to-buy the unlimited plan could just forget about it but it sure seems I... Constantly which accounted for quite a bit of our data engages with parties! Hour on the phone with them for a couple hours and nothing gets fixed and select change Shared data and. Terribly inaccurate usage data spent 1.5 hours on the phone attempting to started. Will get you taken care of, stat! this solved I spent two weeks attempting get... I used 4.9 gigs of data free '' over limit month good December. A problem then great tips to reduce your data plan or usage allowance has changed without your knowledge, you! Monthly limit, they noted we 'd get one `` free '' over month. The 'New message ' icon came close this month even though nothing has changed without your knowledge, causing to... Data why has my data usage suddenly increased xfinity 30+Gigs ) over short periods of time ( 4 or 5 hours ) 2 telling! In India with the number given to why has my data usage suddenly increased xfinity 3=4 years ago when it was when... Not happy and looking for another internet provider I noticed with my families usage was.! 100X normal for iPhone users, mentioning various methods to fix iPhone using too much data and see what going! With an average of an hour or more on each chat any recent software updates or updates...

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