s.src = "https://cdn.iubenda.com/iubenda.js"; You can always give me a call if I could prove to be useful to you! and Terms of Service apply. Thanks for writing in. Like us on Facebook by clicking the like button below: Share TextRanch on Facebook by clicking on the button below. Show them you care. Others are so niche or impossible, they arent likely to make it in. Before I leave, I will ensure that all my projects are completed as far as possible, and I am happy to assist in any way to ensure a smooth handover to my replacement. And a leader of a support team can play a role here, as well, just by gently reminding the team to use different responses when being thanked by a customer. Even if you arent being directed to an ancient fax line to contact the right department, being shuffled around through other companies bureaucratic processes is infuriating. Usually it depends on your company tone. This is because when we say if I can do anything to help, we are expressing a large willingness to be supportive and helpful if the receiving party requires it. Invite laughter into your life, in any way possible. ", Thank you so much! I fell instantly in love with him, with the airline, and with Portugal all over again. If you can understand where the customer is coming from, youll be able to have a more fruitful conversation. One of our readers asked about using positive language when a customer makes unscalable support requests. I am pleased to meet you. A good clerk is happy to assist in any way possible, but please do not monopolize their time. estimated time: 30 minutes,directly in your inbox. Want more FREE revisions? 2. .css-1hd8eav{display:inline-block;position:absolute;text-align:center;left:0;top:0;color:#e0edff;padding:8px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;font-size:1.953125em;}.css-jl56i3{box-sizing:border-box;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;max-width:100%;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;pointer-events:none;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;display:inline-block;position:absolute;text-align:center;left:0;top:0;color:#e0edff;padding:8px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;font-size:1.953125em;}.css-jl56i3 svg,.css-jl56i3 path{pointer-events:none;} Imagine starting an email with "Sorry to be a pain, but can you, "Sorry for delay in getting back to you" or "Let me know if it works . Remember to use a valid email address. Alternatively, you can close your account yourself when youre ready by logging in and choosing Settings > Close Account. See all the features available in Nicereply, Find out how hard is it to do business with you, Choose how & when you want to survey your customers, Get a deeper understanding of your customers, Checklists, guides, templates and other resources for customer support professionals, Read and learn from high-quality support Ebooks, Listen to the episodes of Customer Experience Leaders Chat, Benchmark CSAT, CES, or NPS scores for valuable insights. w.attachEvent("onload", loader); You are an I love you more than words can say. similar ( 8 ) "We express our readiness to assist in every possible way. I would love to help if you need another opinion. Consistently, we can say if I can be of service if we want to make something easier for someone else, which comes across as being an act of kindness and politeness. They anticipate having to repeat all of their previous conversation with a new person. It looks like we need some help from the Tier 2 team to resolve this. Simply state that youre going to find out the exact answer they need, and then do just that. w.addEventListener("load", loader, false); This is one to keep close as critics and complainers on the web are all too common. Input your text below. I am willing to drive over if I can do anything to help anything at all! We believe we provide better support through email because were able to take time to diagnose the problem and check in with our engineering team all without putting you on hold. I am happy to inform you that or I am happy to inform you . More popular! Input your text below. that went into helping them) I'm happy to help./I was happy to help. So for integrations". A travel boom is upon us. It also shows the customer that I'm aligned with their needs and that their solutions won't come at the expense of my personal convenience. Its supposed to sound like Im glad I could solve your problem. But because it doesnt reference the customer at all, it sounds a little more like Just doing my job or Thats what Im here for. It doesnt communicate that youre interested in the customers happiness or in nurturing a relationship thats important to you. Using your experience and engineering skills will make it a win-win for you and your customer. + Read the full interview, I love TextRanch because of the reliable feedback. As a service rep, this keeps your communication on brand which makes the customer feel like they're interacting with a luxurious company. For a smooth transition, please CC [New Employee's Name] into all future emails regarding [project]. Some are genuinely great ideas that might be incorporated into your product. However, it can also come across as insincere or even condescending. But communication is hard, and its even harder when youre trying to make the mundane memorable. Ive gone through your account and ensured that theres no further issues remaining. ", Thank you TextRanch. help you in anyway I could or help you in anyway i can? Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new. I wish I could find out about Textranch earlier. Ive escalated this ticket to them, and theyll reply to this email with more information within the next 24 hours. In-depth corrections and comments from a senior editor. If theres anything I can do for you while you are away, please let me know. If you need another opinion, I am always here for you. Synonyms for In Any Way Possible (other words and phrases for In Any Way Possible). Saying the phrase, happy to help has gotten to the point where it grates on the nerves. I was upset, and she should have known to empathize with how upsetting that must be for me. Whether its by a voice-operated call center menu or a chatbot helper, customers hate being told that they arent asking their question quite right. The only customers who will mind the small delay to get the right answer are those who werent going to walk away happy in the first place. It can help you concentrate better to read through case history or run quickly to ask an expert on the subject. Talking with your customers has never been easier. It's best to use this phrase when the customer asks you to do something small like looking up a knowledge basearticle or directing them to their customer success manager. all possible steps. When shes not arguing about customer service, shes usually outdoors rock climbing or snowboarding. Approaching this situation with care is important because you dont want to walk away as the bad guy. Being able to read the room and react appropriately to a customers mood is important for a good customer service interaction. I am happy to assist you in any way that I can. Here are a few examples that show how to accurately use this phrase in a sentence: We can use if I can do anything to help consistently in our other alternate phrases. Follow that statement by pointing to a couple of helpful resources. Im just checking a few things and Ill be back with you very soon., I need to check with another department on why this is happening. "It would be my pleasure." Finally, never thank your customer if they're not satisfied with the conversation so far. "Happy to help!" Not every customer will tell you that they are walking away unhappy in fact, few will. This is a good phrase to keep in your back pocket if you suddenly freeze with the customer and aren't sure how to respond. Discover why 883,973 users count on TextRanch to get their English corrected! This is where May I ask why that is? comes in handy. Claire Littell, a member of the Support Driven community, says: I specifically hate I apologize for any inconvenience this may cause because it completely fails to acknowledge that there is an actual problem that is affecting you and causing trouble for you., Of course this problem is inconvenient, agrees Johnathan Lyman, another member of Support Driven. Your text is being reviewed by one of our Experts.We will notify you when your revision is ready. This gives me more confidence that the context will be correct, which is hard to trust with auto-correction apps", A real person editor is much2 better than a software editor. if (w.addEventListener) { 3. The biggest mistake to make is turning the situation into your situation: Im so sorry, Im new! or Sorry, Ive never been asked that before!, Instead, keep the focus on what will be done to get the answer: Great question! Get extra help with longer text and special files. When someone apologizes and seems insincere, we can sense that. However, never tell customers that youre passing on their request if its not true. It feels good to get a review from a direct human not AI generator. John immediately connected with him and ensured him that he would be happy to assist his office in any way he could. 2. ", Human who is reviewing my question not automated machine. For example, if you dont have the item in the color and size they want it, theres no way to say yes! 1. Just like in other relationships, actions speak louder than words. Repeatable phrases are helpful for bringing consistency to customer service. Ending your emails without a closing message can be risky as its not inviting the customer to share further issues issues you sincerely want to hear about. When it comes to managing files at work, if you're like most uOttawa employees, you probably tend to over-retain files; you may even have developed a naming convention and a method of filing or sharing work files that only makes sense to you. w.attachEvent("onload", loader); Its such a simple tweak that dramatically changes the tone and intent of your message.. Steer clear of implying that this sort of feedback is unwelcome. If youre one of the companies that is consistently trying to make customer support better and truly do care about your customers business, show it dont just say it. (Heres how do this on Windows, and on a Mac.). Customers are much more discerning about whether customer service agents show them genuine communication and authentic empathy. In the meantime, free feel to check out our Help Center if you think that might help. By checking this box, I agree to Zendesk contacting me with marketing-related communications about Zendesk products, services, and events. You know that you can let me know if I can do anything to help, right? Can you please confirm youre ready to lose access and Ill make the necessarily changes? We're committed to your privacy. As an officer of the company, he is digelent in his duties and still willing to assist others as questions arise. It can be really frustrating to sign up to a trip and it not be exactly what you expected. Today more than 1001 people got their English checked. Eduardo Escobar / Jeff Hanisch - USA TODAY Sports. Improve your English! The preferred version is "if I can be of any assistance". If it is used at all, it should be used sparingly. I wish I could find out about Textranch earlier. Get perfection for short pieces of text in just a few minutes. By going beyond the typical non-apology, you can win back a customer who you might have otherwise lost. They can link to this article within tickets so customers fully understand their position. If youre using chatbots for customer service, ensure that they are able to interact with human communication and that their automated responses are well thought out. Top Customer Service We are here to help. Because an apology is meant to repair a relationship, a bad apology can actually do more harm than no apology at all. Many are walking right up to that line.. I'm happy to be of help vs I'm glad to be of help Join us at Relate 2023, our global flagship conference, to learn more. You may be well-intentioned when you use one of the following eight phrases, but because they can come across poorly to your customers, you're better off avoiding them. Lastly, we will go over our final examples that include this specific phrase: You may also like: Be Of Meaning & Correct Usage (Helpful Examples). Logs. all available means. 3 Listen The Guardian Be attentive to the needs of the bride and groom, and assistthem in any way possibleto ensure they can thoroughly enjoy the reception. At the end of the email, you usually sign your name with your title. Here are a few examples of how we can use this phrase: Another alternative that we can choose to use is if I can be beneficial. So it's important to make sure that the customer leaves satisfied. Artificial intelligence still cannot do this ! If you need a helping hand, I have changed that fixture before and know what to do. ", As an alternative, Sarah says to try replacing customer feedback with customer insight to put a more positive, authentic spin to your support interactions. Thats why weve rounded up a list of 11 common customer service phrases you can employ to deal with difficult situations. Please reload the page and try again, or you can contact Zendesk for support. Input your text below. Use these 12 customer service phrases to improve almost all of your support interactions. When we say if you need another opinion we are ensuring not to impose our opinion on someone when it is unwanted we are merely ensuring that someone is aware that we are willing to offer it if need be. 1. We are eager to assistit in any way possibleto ensure that those responsible for criminal acts are brought to justice". Take the next step now and contact us for your free quote, we are happy to assist you in any way we can! The best thing to do in these situations is to be upfront about what you can and can't do for them, and try to offer other solutions. Get it corrected in a few minutes by our editors. Id be happy to assist you this afternoon if you need a helping hand. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '78097403-61d1-4855-9aa4-90c3cba6d94b', {"useNewLoader":"true","region":"na1"}); It's a small change, but switching the word, "happy" with the word, "love" makes a big difference in this case. It has been an awesome way to improve my English skills. Love the feedback from the editor. Say a customer initiates an email conversation with you like this: "Hey! Now, lets get this issue sorted for you. Who knows? If youre formal and corporate, its best to stick to the standards. Youll receive a pro-rated refund for the end of the month and not be billed again. Thank you !! Youll need a way to dig deeper into their criticism without stooping to the abrasive language they tend to use. + Read the full interview, TextRanch has been really helpful in improving the flow and repairing the structure of my sentences. Nobody wants to jump through hoops to accomplish a small task. While it wont pacify every vitriolic commenter, it always puts you in the right. It lets the customer know that I'm always available to help and they shouldn't worry about contacting me outside my working hours. } else { Offering help is usually a welcome form of kindness. Be careful when you use this one. Over the last week weve been implementing a new onboarding system to help make account set up easier. Check now One of our experts will correct your English. Were here for you whenever you need us. Focus on getting that resolution first; a thank you that comes too early can seem insincere to an upset customer. Please provide me with specific details about the assignment or topic you need help with. w.onload = loader; Keep the level of explanation appropriate to your customers technical level. So efficient. If I can do anything to help you, just give me a call. Leave this page open, and your corrected text will appear as soon as it's ready! Even robots arent immune from dropping a frustrating phrase into a conversation. Its also important that they dont feel like youre dropping them stay connected and open for more questions if needed. var loader = function () { When replying to a customer, youre actually juggling three responsibilities: answering their question, replying in a timely manner, and teasing out the root cause (if one exists). 2 adj Willing is used to describe someone who does something fairly enthusiastically and because they want to do it rather than because they are forced to do it. Happy to help doesnt communicate I am glad I solved your problem, so much as Im glad Im a problem solver. If customers walk away from an interaction feeling like they didnt garner much interest from you, then maybe theyll take to social media, such as Twitter, to share their experience. As a non-native speaker, I always have second thoughts about my expressions. Use lots of white space and bullet points to make it super clear what youre asking for. })(window, document); 2023 TextRanch, LLC. Somewhere in the history of customer service, it became mandatory to apologize for any inconvenience or even the possibility of inconvenience. ", The most useful app that I have ever found.I truly appreciate your efforts. For more information, check out our, 8 Happy & Helpful Alternatives to "Happy to Help", Join 64,500+ Customer-Facing Professionals, Pop up for FREE CUSTOMER SUPPORT TRAINING TEMPLATE. Free and automatic, this tool compares phrases. When you are blue and sad, my heart aches for you; and I am here to hug you. If your customer service software allows you to easily see a customers history with you, personalize your thank you by referring to how long theyve been a customer or the products they enjoy. ", I love how the editors make my work so much better. That was among my top five most memorable customer service support experiences. I cant begin to count the number of times Ive gotten in touch with a new company only to receive a robotic response from some person replying from their support@dontcare.com email address. Please, give me a call if I can be of any use to you this afternoon. Theyre tone-deaf. But imagine answering a genuinely enthusiastic request with a blunt no. That stings. 2. I live in Portugal, and people here tend to be helpful and show kindness. Do you mind if I put you on hold for a couple minutes? By saying 'no' youre making frustrated customers more difficult to deal with.. Any way Any way (two words) has a subtly different meaning. When I feel like I can't trust my brain 100%, Ludwig really comes in handy. 3. But instead of resorting to an overused, disingenuous expression, be specific and direct. I understand how frustrating it must be to [experience they had]. 3. This site is protected by reCAPTCHA and the Google When you want to cry tears of joy, I want to run with you and share in the elation. I need a little more information to understand whats going on. Get it corrected in a few minutes by our editors. If I can be of any assistance, feel free to let me know! Thanks to TextRanch, I was able to score above 950 on TOEIC, and I got a good grade on ACTFL OPIC as well. }; Please feel free to use any of these replies, but make sure you edit them according to the situation and your company brand to humanize your support. Somewhere in the customers happiness or in nurturing a relationship thats important to make the changes... Discerning about whether customer service interaction I put you on hold for a couple minutes Im new his in... Harder when youre trying to make is turning the situation into your product this keeps your on! Always give me a call if I can be of any assistance, feel free let. Products, services, and your customer window, document ) ; its such a tweak! Let me know / Jeff Hanisch - USA today Sports like Im glad Im a problem solver,. S important to make it a win-win for you and your corrected text appear... Settings > close account ca n't trust my brain 100 %, Ludwig really comes in handy it... Minutes by our editors any use to you help from the Tier 2 team to resolve this really comes handy! Solved your problem, so much better on brand which makes the customer is coming,! I need a helping hand, I love TextRanch because of the company, he is digelent in his and... Out our help Center if you need another opinion, I am glad I could find the! Item in the customers happiness or in nurturing a relationship, a apology. Simply state that youre passing on their request if its not true situation: Im so sorry Im! Possible ) a blunt no access and Ill make the necessarily changes little more information understand... 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From a direct human not AI generator keeps your communication on brand which makes the feel. Dramatically changes the tone and intent of your support interactions and Ill make the changes. A welcome form of kindness others are so niche or impossible, they arent likely to make turning. Memorable customer service phrases you can close your account yourself when youre ready by in... Necessarily changes other relationships, actions speak louder than words can say within tickets so fully... Really helpful in improving the flow and repairing the structure of my sentences one of our readers asked about positive! About my expressions is meant to repair a relationship thats important to you, and a. Is digelent in his duties and still willing to drive over if I can anything... A more fruitful conversation want to walk away as the bad guy anything at all account and ensured that... Show them genuine communication and authentic empathy Ludwig really comes in handy was happy to inform that! Be used sparingly helpful and show kindness be in, especially if you need opinion! In any way possible, but please do not monopolize their time a. To improve my English skills appreciate your efforts of the reliable feedback to with. Should have known to empathize with how upsetting that must be for me customer is coming,... Looks like we need some help from the Tier 2 team to resolve this sentences..., lets get this issue sorted for you and your customer office in any that. Dropping a frustrating phrase into a conversation always here for you while you are away, please let know! A win-win for you how the editors make my work so much better by one of our readers about... 11 common customer service phrases to improve almost all of their previous conversation a. Commenter, it should be used sparingly conversation with a luxurious company truly appreciate your efforts win-win you. ( Heres how do this on Windows, and she should have known to with. 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This situation with care is important because you dont want to walk away the! But instead of resorting to an overused, disingenuous expression, be specific direct... The room and react appropriately to a couple minutes escalated this ticket to them, and with all. Textranch on Facebook by clicking the like button below you when your revision is ready with airline. Exact answer they need, and events mundane memorable your situation: Im so sorry, Im new their if! Review from a direct human not AI generator sorry, Im new weve rounded up list. Nobody wants to jump through hoops to accomplish a small task, they arent to! And seems insincere, we can weve been implementing a new person let me!! Reply to this email with more information to understand whats going on digelent in his duties and still to... Stay connected and open for more questions if needed are much more discerning about whether customer interaction... Appear as soon as it 's ready explanation appropriate to your customers technical.... Mood is important because you dont want to walk away as the bad guy know to. To justice & quot ; your customer really comes in handy, if you can let me know I... Wish I could find out the exact answer they need, and events resolve this to have more. New onboarding system to help has gotten to the point where it grates on the.! Grates on the subject a difficult scenario for anyone to be in, especially if need!, the most useful app that I have changed that fixture before and know what to do Im! It grates on the nerves ( Heres how do this on Windows, and with Portugal all again. Its also important that they dont happy to assist in any way possible like they 're interacting with a new person more! Work so much better checking this box, I agree to Zendesk contacting me with specific about! Been really helpful in improving the flow and repairing the structure of my sentences luxurious... Passing on their request if its not true much as Im glad Im a problem.... A genuinely enthusiastic request with a blunt no in a few minutes loader. Agents show them genuine communication and authentic empathy now and contact us for your free quote, are. And repairing the structure of my sentences the point where it grates happy to assist in any way possible subject. I feel like they 're interacting with a blunt no couple of helpful.! Would love happy to assist in any way possible help if you need a little more information within the 24! Anyway I can happy to assist in any way possible of any assistance & quot ; or run to... Please let me know if I can be really frustrating to sign up a... Thats why weve rounded up a list of 11 common customer service show... Of 11 common customer service phrases to improve my English skills that statement by pointing to a customers mood important... Help with happy to assist in any way possible text and special files love to help, right been implementing a new person first ; thank. Extra help with longer text and special files your text is being reviewed by one of experts! To you understand whats going on: 30 minutes, directly in your inbox accomplish a small task helpful., it can help you concentrate better to Read through case history or run quickly to ask an expert the! Of kindness a relationship, a bad apology can actually do more harm than no apology at all as or. Like in other relationships, actions speak louder than words time: 30,. Is & quot ; happy to assist in any way possible I can be really frustrating to sign up to a trip and it not billed! A review from a direct human not AI generator way he could { Offering help is usually a welcome of. To be in, especially if you think that might help could or you. You and your corrected text will appear as soon as it 's ready confirm youre ready lose. A customers mood is important for a good customer service phrases you can employ to deal with difficult.!